Refund Policy

Refund & Return Policy

If something isn’t right with your order, here’s how returns and refunds work.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition you received it

• The item must be in its original packaging

• Proof of purchase is required

Some items may not be eligible for return due to hygiene, safety, or supplier restrictions.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• The refund will be issued to your original payment method

• Processing times may vary depending on your bank or payment provider

Original shipping costs are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the issue.

We will review the case and offer a replacement or refund where appropriate.

Late or Missing Refunds

If you haven’t received your refund yet:

• Double-check your bank account

• Contact your credit card company or bank

• If the issue continues, contact us directly for assistance

For any questions about returns or refunds, please contact us at:
johnautostore@gmail.com