FAQs

How long does shipping take?
Orders are typically delivered within 14 business days. Processing time may take 1–3 business days before shipping.

How can I track my order?
After you place your order, a tracking link will be sent to the email address you used at checkout once your order has been processed and shipped. Please check your inbox and spam or junk folder.

I didn’t receive my tracking email. What should I do?
If you haven’t received your tracking email, contact us at johnautostore@gmail.com and include your order number.

Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, email us at johnautostore@gmail.com with your order number and a photo of the issue. We’ll help resolve it.

Do you offer customer support?
Yes, our customer service is available 24/7 by email.